FAQ's

All products purchased directly from us come with a one-year hassle-free warranty. Some products may have a two-year warranty. To check the exact period for your model, check the product specifications or contact service@inkbird.com with your order ID.

Make sure your phone’s Bluetooth and location services are on. Most INKBIRD devices only work with 2.4GHz WiFi - check that your phone is connected to a 2.4GHz network. Also, grant all permissions for the INKBIRD app in your phone’s settings.

Try removing the corresponding probe from the INKBRID app, then place it back into its charging slot to re-pair it. If that doesn’t help, email service@inkbird.com with your order details.

We offer free shipping on all orders placed directly on our website.

Orders are processed and shipped within 1-3 working days. For U.S. orders from our U.S. warehouse, delivery takes 2-7 working days. For other orders shipped from China, delivery takes 7-12 working days.

Contact service@inkbird.com immediately with your order number and the corrected address. We cannot guarantee a change once the order has been processed for shipment.

We accept major credit cards (Visa, MasterCard, American Express, JCB), PayPal, Diners Club, and Discover.

Yes. A confirmation email with your invoice will be sent to the address you used at checkout.

Once your order ships, you’ll get a shipment confirmation email with a tracking number and a link to track your package.

We offer a 30-day return policy from the date you receive the item. The product must be disassembled and repackaged as it was originally sent. If you’re returning because you changed your mind or ordered by mistake, you pay the return shipping. If the item arrived damaged or incorrect, we cover return shipping after you provide clear evidence.

We will issue the refund after receiving and confirming the package. Refunds are credited back to the original payment method. The processing time depends on your bank or payment provider.

We use commercially reasonable physical, managerial, and technical safeguards. For device access, we enforce authentication and authorization. All data communication uses security algorithms and transmission encryption protocols.

No. Your location information is used only for the location functions within the INKBIRD app. It is never collected, used, or disclosed to any third party.

Just download the INKBIRD app on your new phone and log in with your existing account. All your devices and settings will sync automatically - you don’t have to set them up again.